Wednesday, November 23, 2005

still seething

I’m still seething, but the scotch is starting to kick in now. I’ll be okay soon. I have been battling Bell since August over a $49.99 charge for a satellite dish they never installed because I cancelled the order when they tried to charge me $75 for installation after quoting me $0.

I have written letters and emails, and I have ridden their incredibly aggravating merry-go-round of a voice system more times than I care to remember. I’ve been ignored, hung up on, put on hold permanently, passed around, thrown into endless loops, and subjected to many, many hours of forced advertising while on hold. I’ve been promised my credit several times, but never received it. I’ve been lied to. I’ve been told “I have no supervisor” when I’ve asked to speak to supervisors.

It’s so frustrating to listen to that obsequious recording saying “your call is important to us. Please continue holding and we’ll be happy to take care of you as soon as we can. Have you heard about our new…”

At this point I’m so mad I could cry. They put me on hold until the office closed today. And the worst of it is, I hate when I get to the point where I’m taking it out on some low-wage Bell worker, because it’s not their fault they work for a huge soul-sucking monopoly with an intentionally rotten system of customer service.

I won’t give up though, even though the aggravation is not worth the $50. I’m stubborn.


At 11/23/2005 10:25:00 AM, Blogger JuliaR said...

What about writing Tony Cote at the Citizen, or someone like that? I feel your pain.

At 11/23/2005 10:46:00 AM, Blogger Zoom! said...

Actually, it's a little early to celebrate, but I did call Bell this morning after a good night's sleep, and she put me on hold for 20 minutes and played nice classical music instead of advertising, and then she came back and said I was right and the credit would be on my next bill.

So...hopefully this is the end of it, and if not, at least I have a few weeks before I have to pursue it again!

I'm glad I never get that angry at people I know. :)

At 11/24/2005 08:17:00 AM, Blogger JuliaR said...

Fingers crossed!


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